ACCOUNT SERVICES REPRESENTATIVE
FULL-TIME
WAUSAU
JOIN OUR TEAM!
If you are looking for a rewarding career opportunity in a professional and fun work environment, look no further than WoodTrust Bank! We value every associate and appreciate the importance each individual role contributes to our success.
We are looking for individuals who enjoy helping people and who are compelled to provide excellent customer service to join our Account Services team in our Wausau offices!
WHY WE’RE DIFFERENT
Did You Know? At over $6 billion in client assets under management and $650 million in bank assets, WoodTrust is one of the largest privately owned, full service financial institutions headquartered in central and northern Wisconsin, serving individual, family, corporate and not-for-profit customers in 35 states. With an acute focus on our core value, the customer is #1, WoodTrust has succeeded as a quality, community-focused financial institution since its founding in 1891.
In addition to our pursuit of life-time customers, we seek to provide associates an environment that allows them to learn, grow and succeed with an emphasis on hiring for the long-term and incentivizing teammates to spend the duration of their careers with WoodTrust. If you are interested in a career in financial services, want to work with fun and talented professionals, and grow with a private, family-owned organization, you would be a great fit for our team!
A DAY IN THE LIFE OF AN ACCOUNT SERVICES REPRESENTATIVE
We are looking for a problem solver who can handle inquiries in a busy work environment, someone who likes change, and has a desire to continually learn and grow. Your primary responsibility is to ensure a positive total customer experience by completing banking transactions for individual and business customers.
As an Account Services Representative, your primary responsibilities will include:
- Greet customers with a smile
- Provide information to customers about bank products and services
- Perform general account maintenance and data entry
- Back up tellers and operation functions
OTHER SKILLS AND ABILITIES
Keys to success include a professional demeanor, positive attitude, effective listening and questioning skills, reliability and excellent attention to detail. Must enjoy people and be willing and eager to interact pleasantly with customers and fellow associates alike. Must understand the team concept and be able to function as a member of a team as this team works towards a common goal.
Attention to detail, a high degree of accuracy and the ability to multi-task are essential to this position as well as well as a solid understanding of math concepts, good written communication skills and a desire to solve problems. Knowledge of Windows environment and proficient computer skills are necessary.
It is also essential to observe the strictest secrecy and confidentiality on the subject of accounts and activities of any kind dealing with the bank and maintain a high level of enthusiasm and customer awareness while conveying our confidence in the Bank and the services that are offered.
EDUCATION AND EXPERIENCE
High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
WHY JOIN OUR TEAM?
WoodTrust strives to be an employer of choice, placing a major emphasis on personal and professional development. This is full-time position, Monday through Friday 7:45 a.m. to 4:30 p.m., rotating Saturdays (approximately every 3rd or 4th) from 8:30 a.m. – 12:00 p.m. and offers a great work-life balance. We offer competitive pay, a full benefit package including medical, dental, vision, vacation, sick leave and a generous 401(k) matching program along with a performance-based annual bonus opportunity.
Applications may be submitted by email to jobs@woodtrust.com or in person at one of our seven branch locations.
WoodTrust is an Equal Opportunity Employer.
