ACCOUNT SERVICES REPRESENTATIVE

Full-Time | Wisconsin Rapids, WI

Join A Team That Puts People First
WoodTrust Bank offers a professional, friendly, and growth‑oriented environment where every associate plays a meaningful role in our success. We are looking for someone who enjoys helping people, thrives in a dynamic setting, and is committed to delivering exceptional customer service. If that sounds like you, we’d like to welcome you to our Account Services team in downtown Wisconsin Rapids.


About WoodTrust
Did You Know?  WoodTrust is one of the largest privately owned, full‑service financial institutions headquartered in central and northern Wisconsin. With more than $7.6 billion in client assets under management and $675 million in bank assets, we serve individual, family, corporate, and not‑for‑profit clients across 35 states.

Since 1891, our focus has remained the same: the customer is #1. We are equally committed to our associates – providing a workplace where people can learn, grow, and build long-term careers. As a private, family‑owned organization, we offer stability, opportunity, and a team of talented professionals who genuinely enjoy what they do.


What You’ll Do
As an Account Services Representative, you will help create a positive total customer experience by supporting both individual and business clients. This role is ideal for someone who enjoys problem‑solving, embraces change, and wants to continually learn.  Your responsibilities will include:

  • Greeting customers warmly and creating a welcoming environment
  • Providing accurate information about bank products and services
  • Completing general account maintenance and data entry
  • Supporting teller and operations teams as needed
  • Ensuring accuracy, confidentiality, and exceptional service in every interaction


What You Bring
Success in this role comes from a blend of professionalism, curiosity, and genuine care for people. You’ll thrive here if you bring:

  • A high school diploma or GED (1–3 years of related experience preferred)
  • A positive attitude, strong reliability, and a professional demeanor
  • Excellent communication and customer‑service skills
  • Strong attention to detail and the ability to multitask
  • Comfort handling cash and basic math concepts
  • Proficiency with computers and familiarity with Windows environments
  • A team‑oriented mindset and a commitment to confidentiality


Why Join Our Team
WoodTrust strives to be an employer of choice by offering meaningful work, long-term career paths, and a supportive environment where associates can succeed.  We offer:

  • Competitive compensation
  • A full benefits package including medical, dental, vision, vacation, and sick leave
  • A generous 401(k) match
  • Performance‑based annual bonus opportunities
  • Monday – Friday schedule (7:45 a.m. – 4:30 p.m.) with strong work‑life balance
  • On‑the‑job training and opportunities for internal advancement
  • A fun, talented team that values collaboration and growth.


Ready to Apply?
We’d like to meet you! Please submit your application and resume by email to jobs@woodtrust.com or in person at any WoodTrust branch in Wisconsin Rapids, Plover, or Wausau.

WoodTrust is an Equal Opportunity Employer.